booking conditions

An agreement, which incorporates these booking conditions, is formed between us when you either submit a completed Reservation form from our web site (unless the lodge(s) you require is not available for the dates requested), or you make a booking by telephone and pay by credit or debit card over the phone.

Payment

An Initial Payment of £100 for each £500 (or less) of the rental cost per lodge of your booking is payable when booking. We will send you a confirmation, by post or email, upon receipt of this payment. The balance of the cost of the holiday is due 6 weeks before you arrive. No further reminders will be sent.

Cancellation and Insurance

Once you have booked your holiday, our agreement with you is a legal contract. If you cannot go on holiday and the lodge cannot be re-let, you are liable to pay for the booking in full, even if you cancel before paying the balance. If we succeed in re-letting the lodge for that same period, we will deduct from you what you owe us (or refund to you) any such rentals received less your deposit, which is always non-refundable. For these reasons we strongly recommend that you take out cancellation insurance - click here for details of a suitable scheme including an on-line application form.

Non-availability of lodge as booked

We would only cancel your holiday if the lodge(s) was unavailable for reasons beyond our reasonable control. In such an event we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund.

Arrival

The lodge will be ready for you from 4.00pm on the day of your arrival, unless otherwise agreed in advance. You should report to the lodge park Reception to collect your key and swimming pool pass. Please do not arrive earlier, as the lodge will not be ready and reception staff will not be available to welcome you. Please let us know if you will be arriving after 6.00pm and arrangements will be made for after-hours key collection.

Occupancy

The number of people staying in the lodge must under no circumstances exceed the number declared at the time of booking (or subsequently, but prior to arrival). In the event that Reception staff or cleaners inform us that more people have occupied the lodge, an additional charge equivalent to twice the published price difference will be levied.

Departure

You should vacate the lodge by 10am on the morning of your departure, and leave the key and pool pass at Reception. To assist our cleaners, we ask that you leave the property in a clean and tidy condition.

Complaints

Should you find any faults or have any complaints during your stay, please advise the Reception staff of these immediately so that any appropriate action can be taken. They will refer to ourselves at Thistle Lodges as appropriate. Any unresolved disputes may be referred to arbitration.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This include loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Damage and Breakages

You are responsible for any breakages or damage you cause to the lodge and its contents. Please report these when you leave, or else we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (eg glassware, crockery) provided that they have been reported.

Web Site

We make every effort to ensure that the information contained on our web site and leaflets printed from this are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.

Pets

Well behaved dogs are allowed in the lodges and must be declared on the reservation form. Please note that dogs are not allowed in the bedrooms or on the lounge furniture, and must not be left in the lodge alone. Dogs should always be kept on a lead in the lodge park, and any mess should be cleaned up and disposed of hygienically